e2bet bd Privacy Policy

This Privacy Policy ("Policy") applies to the website and related digital services operated by e2bet bd ("Platform", "we", "us"). When you register, log in, or use any service on e2bet bd, the terms of this Policy apply automatically.

Our goal is to treat every user's personal information with the utmost respect and keep it secure. e2bet bd believes that data protection is a fundamental right, and we are committed to upholding that right.

Alongside this Policy, you are encouraged to read our Terms and Conditions, as both documents together form the complete agreement governing your use of the account. If you object to any term in this Policy, please stop using our services and contact our support team.

e2bet bd collects two types of information: information you voluntarily provide, and information collected automatically while you use the service.

2.1 Information You Provide

The following information is collected for registration and account management:

• Full name and date of birth (for age verification — the service is for users aged 21 and above)
• Mobile number and email address
• Preferred username and encrypted password
• Mobile wallet number (bKash, Nagad, or Rocket — for transaction processing only)
• Identity verification document details, if required

2.2 Automatically Collected Information

When you browse or use e2bet bd, the following information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Page visits, click patterns, and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history and betting activity logs

2.3 Information Received from Third Parties

We may receive a limited amount of information from payment processing partners and fraud-prevention service providers. This information is used solely to ensure the security of the service.

e2bet bd uses user information only for specific and legitimate purposes. The main purposes for which we process information are as follows:

3.1 Service Delivery and Operations

• Completing account creation and verification
• Processing deposit and withdrawal transactions
• Managing bonus and promotion activities
• Maintaining gaming history and account security

3.2 Communication and Support

• Providing support via live chat and email
• Sending important account-related notifications
• Sharing promotional information based on your consent

3.3 Safety and Security

• Detecting and preventing fraud and unauthorized access
• Meeting anti-money laundering (AML) requirements
• Ensuring age verification (enforcing the 21+ rule)
• Monitoring the overall security of the platform

3.4 Service Improvement

By analyzing user behavior and preferences, e2bet bd continuously improves the quality and usability of its services. This analysis is generally done in aggregate and anonymized form, so no specific individual can be identified.

e2bet bd applies industry-standard technical and organizational measures to protect your information. All communication between you and our servers is secured through SSL encryption.

4.1 Technical Security

• 256-bit SSL/TLS encryption is used for all data transmission
• Passwords are stored using strong hashing algorithms — never stored as plain text
• Payment information is protected using tokenization
• Servers are protected by firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments are conducted

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period as required by legal, regulatory, and business needs. Once that period has passed, the information is securely deleted or anonymized.

4.3 Employee Access

Only employees who need your personal information to perform their work have access to it. All employees are bound by confidentiality agreements and receive regular data protection training.

e2bet bd never sells your personal information to third parties or transfers it for commercial purposes. However, limited information may need to be shared in specific circumstances:

5.1 With Service Partners

The minimum necessary information is shared with trusted service partners such as payment processors (bKash, Nagad, Rocket), fraud prevention providers, game software suppliers, and customer support platforms. These partners are bound by strict confidentiality obligations through contractual agreements.

5.2 Legal Obligations

Required information may be provided in response to a court order, valid legal process, or a lawful request from a government authority. In such cases, we disclose only what is necessary.

5.3 With Your Consent

Before sharing your information for any purpose other than those mentioned above, your explicit consent will be obtained.

Cookies and similar technologies are used on the e2bet bd website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Help improve the service by reviewing how it is used.

6.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform functions to not work properly.

Every user of e2bet bd has the following rights over their own information:

7.1 Right to Access

You may ask us at any time what information we hold about you. This request can be made via live chat or email, and we will respond in a timely manner.

7.2 Right to Correction

If any information you have provided is incorrect, you may request a correction. Many details can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may not be deletable before a specified period has elapsed.

7.4 Right to Data Portability

You may request your information in a structured, commonly used format.

7.5 Right to Object to Processing

In certain cases, you may object to the processing of your information, particularly when it is used for marketing purposes.

To learn more about responsible gaming and understand your options for managing your account activity, visit our Responsible Gaming section.

e2bet bd strictly enforces a 21+ age policy. All our services are exclusively for individuals aged 21 and above. We do not knowingly collect information from anyone under 21.

Age is verified at the time of registration. If we become aware that a minor has created an account by concealing information, that account will be closed immediately and the associated data will be deleted.

If a parent or legal guardian believes a minor has created an account, please contact our support team immediately.

e2bet bd reserves the right to change or update this Privacy Policy as needed. If significant changes are made to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email
• A clear notice will be displayed on the website
• The "Last Updated" date at the top of this page will be changed

If you continue to use the platform after changes are made, this will be considered your acceptance of the updated Policy. If you do not agree with the changes, please contact our support team.

For answers to common questions, you can visit our FAQ section.

If you have any questions, comments, or requests regarding this Privacy Policy, e2bet bd's support team is always ready to help. You can contact us in both Bengali and English.