e2bet bd Terms and Conditions

General Provisions and Scope

These Terms and Conditions ("Terms") apply to the e2bet bd website and all services included within it. By accessing the e2bet bd platform, opening an account, or using any service, a user is considered to have fully accepted these Terms.

e2bet bd reserves the right to change or amend these Terms at any time. Continued use of the website after updated Terms are published will be considered acceptance of those changes by the user.

These Terms have been prepared for users in Bangladesh. Persons accessing from other countries or regions are responsible for checking the applicable laws in their own country.

1.1 Definitions

The key terms used in these Terms are defined below:

• "Platform" — The e2bet bd website and related mobile application.
• "User" — Any person, registered or unregistered, on the platform.
• "Account" — A personal user account created through registration on the platform.
• "Services" — Sports betting, casino games, live casino, and all other features available on the platform.
• "Bonus" — Additional balance or rewards granted for promotional purposes.

Account Registration and Eligibility

To open an account on e2bet bd, the user must provide true, complete, and up-to-date information. e2bet bd has the right to cancel the account and seize funds if registration is carried out with false or misleading information.

Each person may open only one account. If the same person operates multiple accounts, all accounts will be closed and deposited funds may be forfeited.

2.1 Information Required for Registration

• Full name (as per national ID)
• Date of birth
• Active mobile number
• Email address (if applicable)
• Details of preferred mobile payment method (bKash, Nagad, or Rocket)

2.2 Identity Verification

e2bet bd reserves the right to verify a user's identity at any time. A national ID or other documents may be requested for verification. If documents are not submitted within the specified time, the account may be temporarily suspended.

Age Restrictions

To open an account and use any service on the e2bet bd platform, the user must be at least 21 (twenty-one) years of age. Opening or using an account by minors is strictly prohibited.

e2bet bd is committed to preventing underage membership at all times. If an account holder is found to be under 21 years of age, that account will be closed immediately and all transactions will be considered void.

Parents and guardians are requested to take the necessary steps to prevent minors from accessing this platform. Further guidance on this is provided in the Responsible Gambling Guidelines.

Account Security and Confidentiality

The user is solely responsible for keeping their account login details (username and password) secure. This information must not be shared with anyone. If unauthorised access to the account is suspected, e2bet bd support must be notified immediately.

Renting, transferring, or operating an account on behalf of a third party is prohibited. If suspicious activity is detected, e2bet bd may investigate or suspend the account.

4.1 Password Guidelines

• A password should be at least 8 characters long and contain a combination of uppercase letters, numbers, and special characters.
• Changing your password regularly helps maintain security.
• It is advisable not to use the same password on any other site.
• Never share your OTP with anyone — e2bet bd staff will never ask for your OTP.

Deposit and Withdrawal Rules

e2bet bd currently supports bKash, Nagad, and Rocket mobile banking services for deposits and withdrawals. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.

Rocket is the mobile wallet service of Dutch-Bangla Bank. Withdrawal requests are generally processed within 15 minutes to 2 hours, though delays may occasionally occur due to verification or technical reasons.

5.1 Deposit Terms

• The deposit must be sent from the user's own mobile banking account.
• Deposits from third-party accounts are not accepted.
• If a deposit does not appear in the account due to a technical error, support must be notified immediately.

5.2 Withdrawal Terms

• Identity verification must be completed before a withdrawal request can be made.
• To withdraw from a bonus balance, the specified wagering requirements must be met.
• Withdrawals may be temporarily held if suspicious activity is detected or identity verification is pending.
• The withdrawal amount will be sent exclusively to the registered mobile banking account.

Bonuses and Promotional Offers

All bonuses and promotional offers on e2bet bd are subject to specific conditions. Claiming a bonus means the user has accepted the specific terms and conditions of that bonus.

6.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 25 times the bonus amount. That is, if you deposit ৳1,000 you will receive a ৳1,500 bonus, with a wagering requirement of ৳1,500 × 25 = ৳37,500. Winnings from the bonus cannot be withdrawn until the wagering requirement is met.

6.2 Other Promotional Offers

Notable regular promotional offers from e2bet bd include:

• Weekly e2bet bd Reward: 20% of deposit, up to ৳5,000 — 20x wagering, minimum deposit ৳200.
• e2bet bd Cricket Festival: 30% of deposit on cricket markets, up to ৳8,000 — 25x wagering, minimum deposit ৳200.
• Friday Special: 50% of Friday deposit, up to ৳10,000 — 18x wagering, minimum deposit ৳200.
• e2bet bd Birthday Gift: Up to ৳1,500 reward — 10x wagering, once in the registered birthday month.
• Refer a Friend to e2bet bd: Up to ৳2,000 per successful referral — 12x wagering.

6.3 General Bonus Terms

• A bonus may not be claimed more than once unless the offer is clearly stated to be repeatable.
• If a withdrawal request is made while a bonus is active in the account, the bonus balance will be cancelled.
• e2bet bd reserves the right to change or cancel any promotional offer without prior notice.
• If evidence of bonus abuse is found, the right to close the account is reserved.

Betting Rules

Specific rules apply to sports betting and casino games on the e2bet bd platform. Once a bet is finalised, it cannot be changed or cancelled.

7.1 Sports Betting

• A bet placed before an event starts is called a pre-match bet.
• Odds may change during a live betting event.
• e2bet bd reserves the right to cancel bets placed at incorrect odds due to a technical error.
• If a match is abandoned or postponed, settlement will be made in accordance with the betting rules.

7.2 Casino Games

• The game provider's rules are considered final.
• Abnormal winnings resulting from a software error may be voided.
• In any dispute relating to game history and logs, e2bet bd's server logs will be considered the final evidence.

Prohibited Activities

Any of the following activities are strictly prohibited on the e2bet bd platform and are subject to penalty:

• Attempting to obtain bonuses or rewards through fraudulent means.
• Creating or operating multiple accounts.
• Exploiting system or software errors for unfair advantage.
• Placing bets using bots, automated software, or artificial intelligence.
• Money laundering or transactions involving illegal funds.
• Attempting to access another user's account.
• Impersonating e2bet bd staff.
• Conducting illegal activities through the platform.

If any of the above activities are detected, the account may be closed immediately, the balance forfeited, and legal action taken if necessary.

Account Suspension and Closure

e2bet bd may temporarily or permanently close an account in the following situations:

• Violation of any clause of these Terms and Conditions.
• Failure to verify identity or providing false information.
• Suspicious or fraudulent transactions.
• Account inactive for an extended period.
• Order from a court or government authority.

If a user wishes to close their account voluntarily, they may contact support. All valid balances must be withdrawn before the account is closed.

Limitation of Liability

e2bet bd has limited liability for any financial loss, data loss, or other damages resulting from use of the e2bet bd platform. e2bet bd will not be held responsible in the following situations:

• Bets lost due to internet disconnection or device issues.
• Technical failures of third-party payment gateways.
• Account information falling into the hands of a third party due to the user's own negligence.
• Unexpected service disruptions or maintenance.

However, e2bet bd always strives to keep the service reliable and secure and to provide users with the highest quality experience.

Data Privacy

e2bet bd follows a defined policy for collecting, storing, and using users' personal information. How information is used and what rights users have is described in detail in e2bet bd's Privacy Policy.

e2bet bd never sells users' personal information to third parties. However, necessary information may be shared with trusted partners for the purpose of operating the service.

By registering or using an account, the user will be considered to have also consented to the Privacy Policy.

Changes to Terms and Conditions

e2bet bd may amend or update these Terms and Conditions at any time. When changes take effect, the updated date will be displayed at the top of the page. For significant changes, an effort will be made to notify users through their registered contact method.

Continued use of the platform after updated Terms and Conditions are published will be considered as the user's acceptance of the updated terms. It is therefore recommended to check this page regularly.

Responsible Gaming

e2bet bd believes that betting and casino games should be a form of entertainment. If any user feels that gambling is having a negative impact on their life, our support team is always available to speak with them.

Upon request, e2bet bd provides users with the option to set deposit limits, take a temporary break, or self-exclude from their account. Full guidelines and support information on this topic are available on the Responsible Gaming page.

Please be reminded that this platform is for users aged 21+ only, and to avoid placing bets beyond your means.

Contact & Support

If you have any questions or need clarification about these Terms and Conditions, please contact the e2bet bd support team. Assistance is available in Bengali and English via live chat and email, 24 hours a day, 7 days a week.

Support email: [email protected]

Resolving any complaints or disputes through discussion is e2bet bd's priority. Answers to many frequently asked questions can be found on the FAQ page.